Return Policy

Information for Clients about the right to withdraw from remote agreement.

 

As a Consumer you have the right to withdraw from an off-premises or a distance contract within 14 days without without giving any reason.

How to withdraw from the contract?

  • In the case of sales contracts the time limit of 14 days starts running on the day on which the consumer received the goods.
  • In order to withdraw from the contract, please notify us about the fact observing the 14-day time limit. The notification should be made in writing and its copy should be kept for evidentiary purposes.
  • Please send back the goods not later than 14 days after having informed us about the decision to withdraw from the contract. The consumer bears the direct cost of returning the goods.
  • We will immediately, not later than 14 days after having been informed about the consumer’s withdrawal from the contract, reimburse all payments received from the consumer, including the cost of goods delivery. (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We may withhold the reimbursement until we receive the goods back.
  • The consumer is liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

The following form may be used to state your withdrawal, but it is not obligatory:

 

Contact address

Północna Grupa Joanna Pyżanowska, Węgorzewo Koszalińskie 72A, 76-004 Sianów, Poland e-mail: office@wobela.com

Pursuant to § 7, section 1 of the act of 2nd March 2000 on the protection of certain customer rights and on the liability for damage caused by dangerous products (consolidated text: Journal of Laws of 2012, item 1225), I hereby announce that I withdraw from the remote agreement I concluded via the WOBELA.com online shop ran by Północna Grupa Joanna Pyżanowska (residing in Węgorzewo Koszalińskie 72A, 76-004 Sianów) with regard to the following goods constituting the subject matter of order No. (order number) __________________________ or receipt/invoice No. _______________________ and which were delivered to me on* _______________________:

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Name of the Client

 

Contact address of the Client

 

 

Order number*

 

Invoice/Receipt number*

 

I enclose the above-indicated goods in an unchanged condition.

 

Please reimburse me for their purchase price by transferring it:
- to the account of the credit card which was used to effect the payment, or
- to account No.:

 

Client's signature (only if the form is sent on paper version)

 

Date

 

*Providing these data will make return process easier and faster.

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